Frequently Asked Questions – Cloud Communications

On-premises phone system

Requires a server called a private-branch exchange (or PBX). Some are scalable (you can add more capacity) and others simply will not scale beyond a certain number of users. In some situations, you have to purchase phone lines in modules, e.g., you buy capacity for 12 users when you only need 9 lines.

Cloud phone system

Scales with your business one user at a time, so you are never paying for users you don’t need. You purchase service for the exact number of users you have. Adding a new employee is as simple as ordering service and plugging in another phone

On-premises systems can be completely taken down if there is a power outage or natural disaster including fires, flooding, or severe weather. Cloud based phone systems are run outside your physical office location with multi-region datacenters that have built-in redundancy that ensures an outage in one server or datacenter doesn’t bring the whole system down. Electricity or internet outages may impact your office’s phones, but not the service itself. The included mobile app is always available to make and receive business calls, texts, and instant messaging with other users.

The setup is all web-based and we assist you every step of the way. New phones are generally provided and they use the businesses existing internet wiring to each desk. User training websites, videos, and live webinars make it easy for new users to get started quickly.

It's priced on a flat monthly fee per user with features like voicemail, call forwarding, conferencing, video conferencing, team messaging, and other communication features all included in the cost. Typically, it ends up being less expensive than an on-premises system when you take into consideration all of the additional, included features which you can stop paying for separately.

Cloud phone system call quality should be as good as that of land lines.

You shouldn’t have to worry about internet connection —we will a run network test and pre-qualify your network before any kind of deployment to ensure call quality and clarity. 

Cloud communications in general are more affordable, more reliable, and easier to set up than on-premises phones. They also scale with your business more flexibly and deliver communication and collaboration features that your customers and employees are used to having on their mobile devices. Last, the included mobile and desktop apps give your employees the ability to make and receive business calls from wherever they are currently working.

You keep your existing phone numbers when you switch to the cloud. Moving phone numbers is called “porting.” Porting local phone numbers typically takes about 2-4 weeks, and porting toll-free numbers typically takes about 1-2 weeks. Generally, your existing phone numbers are forwarded to your new system so there is NO downtime or change in how you do business.

Hosted VOIP: The easy, reliable, and affordable business phone solution

Making the move to the cloud is simple, in fact it is very simple. Intermedia Unite is a reliable, full-featured cloud communications platform that includes integrated video conferencing, screen sharing, chat, file backup and sharing, and more. With the included desktop and mobile apps your employees stay connected no matter where they are or what mobile device they are using.